Business is all about relationships. As a restaurant, creating and maintaining positive connections with your suppliers, customers, staff, and even your POS company is important for your growth. In terms of a point of sale, a modern, streamlined solution might have all the attractive features you’re looking for, but it’s still important to take a closer look at the company behind it all: their experience, relatability, support, goals for growth, and partnerships are just as important as display options and fun accessories.
Ask the following five questions when seeking a POS partnership.
1. Are they looking for anyone else?
You first want to know if the POS company is specific to your industry. There are plenty of POS systems out there, some offering a host of solutions like retail, e-commerce, and foodservice, but a company that is focused solely on providing a POS for your specific industry will meet all of your unique needs. A general retail POS won’t serve you the way you want because it doesn’t have features and functions that were created with your business at heart.
2. What’s their experience?
A company that best understands your pain points is one where the employees have been where you are and have experienced these pain points first hand. When the people training you on your new POS can relate to the demands and processes of working in a restaurant, they understand your needs so they can highlight the features that will help you make the most of your POS system.
3. What are their goals?
A POS company that is showing significant growth is interested in making the best product they can. A company that puts out regular updates, adds new features, and keeps up with market trends is a relationship you want to be in. You want to know that it’s not all about them, but that you can grow together and invest in a bright future and long-term partnership.
4. Do they have any notable partnerships?
In this case you want a company that is involved in strategic partnerships. By aligning themselves with payment processors, reservation apps, shift scheduling software and others, they are staying abreast of what’s happening and developing for changes in the market. When your POS company integrates with other software that you use to run your business, it will make your life easier, your processes more streamlined, and will be an integral part of your restaurant ecosystem.
5. How supportive are they?
There’s no good in having a shiny new POS if when something goes wrong, there’s no one to help. 24/7 live support, in-depth training, and a library of online self-help documents set you up for success. A company that does all that it can to arm you with information and insight is worth your time, money, and attention.
Your POS is the heart of your business operations, so make sure you give the relationship the importance it deserves.
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About the Author
Andrea is a Content Marketing Specialist and Editor at TouchBistro where she writes about restaurant and dining trends, restaurant management, and food culture. A self-affirmed food geek, Andrea devours cookbooks and food blogs. She also knows how to make a killer kale salad.More Content by Andrea Victory