Little Lilly’s Island Deli Gained Consistency

January 10, 2017 Andrea Victory

 

Little Lilly’s is a cozy diner on Pine Island off the southwest coast of Florida. Known for their dozens of variations of chicken salad, Lilly’s serves over 800 customers a week, many of them regulars.


 

Challenge

Regulars would come in and order the same dish everyday with the same modifications. But, the servers were charging different amounts and the kitchen was making the order differently each time. Lilly’s needed consistency!


 

Solution

Owner Robin Lilly brought in TouchBistro to provide consistency for her patrons. By adding each regular’s custom order into the menu, servers now simply touch the screen and order Joe or Bob or Phyllis's sandwich and the kitchen makes it the same way each time.


 

Result

The customers love being such an integral part of the restaurant that their names are in the POS system and they can trust that their order will be just the way they like it - every time.

 

Lilly is happy with the consistency and efficiency TouchBistro brought to her restaurant, and she loves that her staff and customers are happier too.

 

“The locals think it is hysterical that we have a button with their name on our iPad so we can order their regular meal without them having to spell it out. That’s a level of efficiency we couldn’t come close to when we were taking orders with just a pen and paper before we installed TouchBistro.”

–Robin Lilly, Little Lilly’s Island Deli, Pine Island, FL

 

 

 

About the Author

Andrea Victory

Andrea is a Content Marketing Specialist and Editor at TouchBistro where she writes about restaurant and dining trends, restaurant management, and food culture. A self-affirmed food geek, Andrea devours cookbooks and food blogs. She also knows how to make a killer kale salad.

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