Service Gets a Boost at The Main Crossing

January 10, 2017 Andrea Victory

 

The Main Crossing is a cozy local watering hole in Brighton, Michigan, with daily happy hour specials and classic American favorites on the menu.


 

Challenge

Servers going back and forth and lining up for the legacy POS meant customers had to wait too long for their food and drinks during peak times.


 

Solution

Replace their traditional stationary POS with TouchBistro’s mobile iPad POS that servers can bring tableside to maximize efficiency and decrease customer wait times to serve more people, faster!


 

Result

Wait times have decreased by a third! By bringing TouchBistro tableside, orders are now sent to the bar while the server answers questions about the menu or takes orders from another table. What’s not to love about faster service and happier customers?


 

"TouchBistro's mobility eliminates the walk back and forth from a traditional POS. We have decreased wait times by 33%! No other POS company comes close to what TouchBistro offers."

–Garrett Pariseau, The Main Crossing, Brighton, MI

 

 
 

About the Author

Andrea Victory

Andrea is a Content Marketing Specialist and Editor at TouchBistro where she writes about restaurant and dining trends, restaurant management, and food culture. A self-affirmed food geek, Andrea devours cookbooks and food blogs. She also knows how to make a killer kale salad.

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