Being a manager can be challenging, especially when it feels like everyone is depending on you (spoiler alert – they are!). But management is more than ticking off a to-do list: it’s about inspiring your team, being a mentor, and most importantly, about leadership.
When it comes to managing, the best of the bunch do the following.
1. Jump in when needed
This could be as simple as helping with side duties when a server’s shift runs late, cleaning restrooms, or running food, rather than standing by barking orders or hiding out in the office. It also means taking ownership of difficult customer service situations, and leading by example by working with a sense of urgency when it’s crunch time.
2. Jump out when not needed
Helping out as a manager is an important part of being part of the team, but coddling and being overbearing isn’t helping anyone. Know when the team is doing fine on their own, so you can step back and manage the other parts of the show.
3. React calmly
Keeping your calm and a cool demeanor makes you a reliable and trusted leader. When your staff is confident that you can handle any situation with ease, they’ll panic less and mirror your disposition – which makes for less craziness all around.
The power of listening creates trust in both your staff and guests. Put aside your own objectives - whether that be sales, or staffing schedules, or food cost - and hear what issues, problems or suggestions your team has, to create a culture of acceptance.
5. Decide with confidence
As a manager, on the spot decisions are a constant part of the job. Make sure that when you do have to choose, you do it knowing that it’s the right thing and stand firmly behind your decision. Sure, you might slip up now and again, but choosing with gumption will make you a powerhouse of efficiency.
By knowing when to help out, when to take your pedal off the gas, and by reacting calmly, listening closely, and making confident decisions, you can be a great manager and an excellent leader.
About the AuthorMore Content by Andrea Victory