How to Respond to Negative Customer Reviews

October 12, 2016 Dana Krook


You win some, you lose some. Sometimes, the problem will be your fault. Other times, well... we all have bad days.


The reality is, no matter how well-oiled your kitchen line, no matter how attentive your servers, or delicious your product, you can’t please everyone all the time. Eventually, a mistake will happen, a customer will get fired up and all the free-desserts in the world will be not able to appease them. 


So how do you recover from some bad review site press? We'll tell you what to do in this guide. 




About the Author

Dana Krook

Dana is the Content Marketing Manager at TouchBistro, sharing tips for and stories of restaurateurs turning their passion into success. She loves homemade hot sauce, deep fried pickles and finding excuses to consume real maple syrup.

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