How to Respond to Negative Customer Reviews

October 12, 2016 Taylor Moore


You win some, you lose some. Sometimes, the problem will be your fault. Other times, well... we all have bad days.


The reality is, no matter how well-oiled your kitchen line, no matter how attentive your servers, or delicious your product, you can’t please everyone all the time. Eventually, a mistake will happen, a customer will get fired up and all the free-desserts in the world will be not able to appease them. 


So how do you recover from some bad review site press? We'll tell you what to do in this guide. 




About the Author

Taylor Moore

Taylor is a Content Marketing Manager at TouchBistro who writes about food trends, restaurant best practices, and tech innovations for the foodservice industry. She never says no to dessert and is on a life-long hunt for the best cheeseburger in the world.

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