TouchBistro

The Ultimate Guide to Restaurant Staffing

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1. REAL-TIME ANALYTICS, REPORTS & MODELING TOOLS You don't know what you don't know, but now more than ever, the indeterminable future is be- coming more predictable. Analytics and reports serve not only to give you a day-by-day account of operations, but allow you to uncover underlying trends that occur over time using a combination of historical and current data. Even more important than having data on hand is the ability to project that data visually into the future, having access to benchmarks to fill in the blanks. With these insights on hand, you can determine better who to hire and how to schedule those hires so your guests have the best dining experience possible, and to ensure your operations run smooth as silk. KEY METRICS TO MONITOR Hours Report: It's not enough to eyeball the hours a given staff member has. In fact, inattention to an employee's weekly hours and how they're dispersed might just cause that employee to leave. With an hours report, look for the basics: a summary of hours worked, shifts completed, total pay. But then look further. Those basic stats are great for individual stats "at a glance" but to really rake the value out of an hours report, you'll need to be able to run this report on daily, monthly and yearly increments to truly understand how labor expenses vary from one timeframe to the next. From an HR perspective as well, labor reports are valuable when it comes to addressing fatigue or scheduling complaints because it provides both a history and allows you to uncover underlying trends that would have otherwise gone unseen. Labor to Sales Ratio: Labor doesn't always need to battle sales; in fact, they should be fighting in the same trenches. Labor reports allow you to manage and monitor snapshots of your labor expenses against your incoming sales. While the well known benchmark for the ideal labor to sales ratio is 30%, in order to maintain this standard, managers need to not just monitor sales and labor, but adjust schedules fluidly, accounting for both historical and current sales trends that might have you place extra resources on call, instead of sending home staff early. 2

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